Refund, Returns Policy and payment information

Overview

If passed date of purchase on our policy, we can’t offer you a full refund or exchange.

Refunds may take up to 10 business days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sales that are AS IS are final.

To complete your return, we require invoice.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 1 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at aconcaguaenterprises@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aconcaguaenterprises@gmail.com and send your item to: 10301 Dorrance Rd. Houston TX 77031

Payment Options

We accept the following

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 10310 Dorrance Rd. Houston TX 77031

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When receiving shipped item please inspect items once reached your requested location.